Frequently Asked Questions

Linguini Land, is a land of learning, where toddlers of preschool age embark on a multilingual adventure of fun and educational games! Our all-in-one app offers a captivating world of activities designed to make screen time count, enriching young minds in both Spanish and English – with more languages coming soon.

Our unwavering commitment revolves around delivering a secure, engaging, and educational platform for children. It’s worth noting that our application is entirely free of advertisements. The app also features a parental control pop up.

Learn more about the privacy and security that our app offers in our privacy policy.

Linguini Land has been meticulously developed combining expertly curated educational content with captivating voice-overs and visually stunning elements. We are confident that our pricing structure is entirely commensurate with the exceptional quality we offer. While we offer free downloadable games, the full version can be unlocked through convenient in-app purchases.

To access locked content in the app, make sure your internet is on. Tap on the locked items, then go through the parent control check and follow the usual steps to buy it.

You need the internet to purchase the app, but after you install the app, you can use it without internet.

Linguini Land is completely ad-free and kids safe.

Background music plays during the use of Linguini Land mobile app. To mute the background music, tap the cog icon at the top right of the app, then tap the Music toggle button to turn it off.

We’re sorry this is happening to you! Crashes and freezes sometimes happen, and they always ruin the fun!

First, we recommend uninstalling and reinstalling Linguini Land to see if that resolves your issues. If you continue to experience issues with the app on your device, we’d love to try and get it fixed for you. Send us an email at [email protected] with the following information, which will help us resolve the issue as quickly as possible.

• Which device model are you currently using?
• What is the current operating system installed on that device? (Usually, the answers to both of these questions are found by navigating to “Settings” and then “General” and finally tapping “About”)
• Is there a specific game that’s causing your app to crash regularly?

We will do our best to respond within a few days! Thank you so much for your patience and for helping us fix problems and eliminate bugs!

Although we strive to make our app available on as many devices as possible, currently supporting over 4,000 models, we acknowledge that there may be times when we need to address issues with devices that are not on our list. If you feel that we should support your device, please do not hesitate to reach out to us and report it. Our development team will carefully review your request and investigate the matter.

Current recommendations:

We recommend using Android version 13 or higher for optimal performance with Linguini Land. While it is possible to use the app on Android 9, the user experience may be slower.

If your device has less than 1GB RAM, you may experience slower user performance with Linguini Land. We recommend having at least 1GB RAM to ensure smooth operation.

We recommend using a device with 5 inches screen size for a good experience.

Updating to the latest version of Linguini Land is important! It can make Linguini Land run faster, smoother, prevent any crash / freezing problems, and keep you up to date with our new content!

To update to the latest version of the Linguini Land app, follow these steps:

Through Google Play Store:

1. Open the Google Play Store on your device.
2. Tap Menu (three horizontal lines), then select “My Apps & Games”.
3. Find Linguini Land and tap “Update”.

Note: If Linguini Land is not available to update, then… great news! You have the latest version!

To solve the problem, you can:

• Verify your volume settings are set up correctly
• Update to the latest version

If your problem persists, please reach out to us on our socials.

To get your app back, use the same account that you used to buy it. Download the app with that account, turn on the internet, and open the app. Your purchases will come back by themselves because Google Play keeps track of what you bought. But remember, you can only get back what you bought in the same store where you got it from.

Unfortunately, we can’t help with payments or refunds. Please follow the store’s refund rules and contact Google Play support for payment issues or refunds. Here’s the link to Google Play’s refund policy and how to contact them: https://support.google.com/googleplay/answer/2479637?hl=en

Although we strive to make our app available on as many devices as possible, currently supporting over 4,000 models, we acknowledge that there may be times when we need to address issues with devices that are not on our list. If you feel that we should support your device, please do not hesitate to reach out to us and report it. Our development team will carefully review your request and investigate the matter.

Current recommendations:

We recommend using iOS 17 or higher for optimal performance with Linguini Land. While it is possible to use the app on iOS 11, the user experience may be slower.

If your device has less than 1GB RAM, you may experience slower user performance with Linguini Land. We recommend having at least 1GB RAM to ensure smooth operation.

We recommend using a device with 5 inches screen size for a good experience.

Updating to the latest version of Linguini Land is important! It can make Linguini Land run faster, smoother, prevent any crash / freezing problems, and keep you up to date with our new content!

To update to the latest version of the Linguini Land app, follow these steps:

Through App Store:

1. Open the App Store on your device.
2. Tap the user profile icon on top right, then scroll down to find the installed apps.
3. Find Linguini Land and tap “Update”.

Note: If Linguini Land is not available to update, then… great news! You have the latest version!

To solve the problem, you can:

• Verify your volume settings are set up correctly
• Update to the latest version

Please be sure to turn the Ring/Silent switch to ring.

If your problem persists, please reach out to us on our socials.

To get the app on other Apple devices, use the same Apple ID that you used to purchase the app with. Install the app and look for the “Restore Purchases” button on the main menu (though it might be somewhere else in some apps). Remember, you can only bring back or move what you bought in the same app store, because each store has its own way of handling payments and accounts.

If you have payment problems or want a refund, follow the store’s refund rules and talk to the App Store support team directly. Contact Apple Support: https://support.apple.com/en-us/HT204084